I began with talking to the UWBC President, a couple of executive leaders, and some of the regular members of UWBC to understand each of their pain points. I learned that every 15 minutes, players are rotated onto courts to play badminton. Players are assigned a level based on their playing skill and may have preferences for singles or doubles games, and players they want to play with. UWBC must ensure that players get fair playing time while matching similar skill levels together and respecting individual preferences.
Game matchmaking at UWBC was performed manually by the club executive members, which was highly prone to human error and bias. The execs had to move nametags on a physical board to indicate which players were playing and who were going next. With up to 84 players per session, it was easy to mix up which players had already played with those who hadn't. Furthermore, the executive member also needed to consider skill levels when setting up matches.
Crowding Around Boards
Another problem with using a physical board was that at any given time, there were people crowding around the board to check if they were going to play next. Players could knock off other nametags and place themselves on. It was a constant stressor for players.
A customized game matchmaking algorithm will ensure that game matches are balanced and that all players will have equal opportunities to play.
Large Digital Screen
Replacing the physical board with a large digital screen monitor and a clear layout will reduce crowding and rigging of the matches.